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Website and Discussion Group Updated

midwest6708
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~ Janet ~ Diagnosed Sept. 2008

7 years 10 months ago #57866 by midwest6708

Replied by midwest6708 on topic Website and Discussion Group Updated

Jeff, I can see you're working hard at the update, and hate to bother you with this. I realize my problem may be mine alone. Since the update, I can't remain logged in even though the box to do so is checked. Can you suggest something to fix that?

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Jeff
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I am the PDSA web guy, and also help with PDSA's social media accounts, like Facebook, Twitter, Instagram, etc.

7 years 10 months ago - 7 years 10 months ago #57867 by Jeff

Replied by Jeff on topic Website and Discussion Group Updated

Midwest6708,

Here is one POSSIBLE thing that could be causing the problem. You may be logged in at pdsa.org , but some of your "bookmarks" or "favorites" or website history may be leading you to www.pdsa.org (with the "www"). ???

Both addresses work just fine, but they are treated differently concerning the log-in. I will look into how to remedy that on that end. In the meantime, please test out this theory on your end and let me know if that seems to be the issue.

Thanks.

Jeff Cooper, PDSA website guy

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midwest6708
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~ Janet ~ Diagnosed Sept. 2008

7 years 10 months ago #57868 by midwest6708

Replied by midwest6708 on topic Website and Discussion Group Updated

This might confuse you... I hope I can explain it.

I went to pdsa.org and signed out. Then I went to the bookmark I have for the discussion group, logged out, and closed the browser. When I reopened the browser and clicked the bookmark again, I found I was still logged in and now find I can't log out.

I searched for PDSA groups through google, clicked on that link and discovered it's a secure site - https: with a lock symbol. I was not signed in.
I opened a second tab, clicked on my bookmark, found it is not a secure page, and I was already signed in (even though I had signed out).
If I delete the old bookmark and create a new one from the secure page, might that solve the issue?

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Jeff
Topic Author
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I am the PDSA web guy, and also help with PDSA's social media accounts, like Facebook, Twitter, Instagram, etc.

7 years 10 months ago #57869 by Jeff

Replied by Jeff on topic Website and Discussion Group Updated

Midwest6708,

After researching the issue I made a couple of configuration changes. Please try this...

1. Go to pdsa.org
2. Log out if you are logged in. If you cannot log out, then erase the active logins in your Internet browser's history. If you need help with that, let me know what browser you are using and I will send instructions.
3. Once logged-out, click the Log In/Out link at the very top of the page. A window will appear - log-in and make sure the "Remember Me" checkbox is checked.
4. See if that saves your log-in. It should now keep you on the non-secure version of the website.
5. If you have bookmarks to the secure (https) version of the website, disregard those for now. Maybe you should not delete those yet, but just don't use them while we figure this out.

Thanks.

Jeff Cooper, PDSA website guy

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midwest6708
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~ Janet ~ Diagnosed Sept. 2008

7 years 10 months ago #57874 by midwest6708

Replied by midwest6708 on topic Website and Discussion Group Updated

Well, I'm not sure what made the difference, but something did!
Problem seems fixed. Thanks.

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Hal9000
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Give me all your platelets and nobody gets hurt

7 years 10 months ago - 7 years 10 months ago #57880 by Hal9000

Replied by Hal9000 on topic Website and Discussion Group Updated

Jeff,
In my posting history (page 4) there is a thread called 'Celiac, gluten and ITP'. But the link to the thread is ' pdsa.org/ ' - which is obviously wrong. After searching in other histories/places it looks like that thread has been miss indexed some how.

Oh, one other thing. This may be a browser issue. I am using Chrome (Comodo Dragon). In the post editor ('markItUpEditor'), and when I click on the emoticon happy-face, the popup overlay window ('modal-footer') is about a quarter off screen. The window starts way off screen to the left. The first 8 emoticons to select from are off screen.

ITP Types and Treatments by HAL

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Jeff
Topic Author
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I am the PDSA web guy, and also help with PDSA's social media accounts, like Facebook, Twitter, Instagram, etc.

7 years 10 months ago - 7 years 10 months ago #57885 by Jeff

Replied by Jeff on topic Website and Discussion Group Updated

Hal9000,

Thanks for reporting that. I fixed it! The topic was missing from the database, so I imported it back in from a previous database backup. Here is the direct link to the topic in the "Newly Daignosed...: category: pdsa.org/discussion-group/5-newly-diagnosed-a-frequently-asked-questions/29502-celiac-gluten-and-itp.html . The link to this topic is now working in the "Forum Posts" tab in your profile too.

Thanks.

Jeff Cooper, PDSA website guy

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Jeff
Topic Author
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I am the PDSA web guy, and also help with PDSA's social media accounts, like Facebook, Twitter, Instagram, etc.

7 years 10 months ago #57890 by Jeff

Replied by Jeff on topic Website and Discussion Group Updated

Midwest6708-

FYI... I reverted back to the secure log-in module for the website. That means when you log-in with your username and password from the home page or discussion group, it will redirect you to the secure version of the website. This is the best practice to use for security purposes. I hope this does not recreate a problem for you.

Let me know if you cannot stay logged-in after you log-in at this link: pdsa.org .

Thank you.

Jeff Cooper, PDSA website guy

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Rob16
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7 years 9 months ago #58312 by Rob16

Replied by Rob16 on topic Website and Discussion Group Updated

Jeff,

I have noticed that, when I am writing a post, the formatting bar has fewer options. Two that I am aware of are bullet points and subscript/superscript. There may also have been indentation of paragraph. Can anyone remember any more that I missed?

Can we get any of these back? If not, is there a list of control codes we can use?

Many thanks!

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Jeff
Topic Author
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I am the PDSA web guy, and also help with PDSA's social media accounts, like Facebook, Twitter, Instagram, etc.

7 years 9 months ago #58316 by Jeff

Replied by Jeff on topic Website and Discussion Group Updated

Rob 16 -

I added those back to the list of icons.

- Jeff

Jeff Cooper, PDSA website guy

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Rob16
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7 years 8 months ago #58458 by Rob16

Replied by Rob16 on topic Website and Discussion Group Updated

Jeff, I am unable to upload an image file from my pc into a message. I get the error message "upload failed". There is not a file size issue, and I have tried both png and jpg formats.

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Sandi
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Sandi Forum Moderator Diagnosed in 1998, currently in remission. Diagnosed with Lupus in 2006. Last Count - 344k - 6-9-18

7 years 8 months ago #58460 by Sandi

Replied by Sandi on topic Website and Discussion Group Updated

I haven't been able to upload either.

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mrsb04
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ITP since 2014. Retired nurse. My belief is empower patients to be involved as much as possible in their care. Read, read, read & ALWAYS question medics about the evidence base they use.

7 years 8 months ago #58464 by mrsb04

Replied by mrsb04 on topic Website and Discussion Group Updated

I tried to upload a small pdf file recently and that too failed

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Jeff
Topic Author
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I am the PDSA web guy, and also help with PDSA's social media accounts, like Facebook, Twitter, Instagram, etc.

7 years 8 months ago #58515 by Jeff

Replied by Jeff on topic Website and Discussion Group Updated

I will work on a fix for this problem. Thank you.

Jeff Cooper, PDSA website guy

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mrsb04
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ITP since 2014. Retired nurse. My belief is empower patients to be involved as much as possible in their care. Read, read, read & ALWAYS question medics about the evidence base they use.

6 years 9 months ago - 6 years 9 months ago #62484 by mrsb04

Replied by mrsb04 on topic Website and Discussion Group Updated

Jeff
Please can you offer any help?
I have recently tried to preview my posts before submitting and all I'm getting is a blank screen.
Many thanks Anne

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Jeff
Topic Author
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I am the PDSA web guy, and also help with PDSA's social media accounts, like Facebook, Twitter, Instagram, etc.

6 years 9 months ago #62488 by Jeff

Replied by Jeff on topic Website and Discussion Group Updated

Hello Anne,

Thank you for posting the issue. I have changed some settings and tested it. I believe it is working now. Please let me know if you are still encountering problems.

Thank you, Jeff Cooper

Jeff Cooper, PDSA website guy

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CindyAnn
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Diagnosed Jan 10, 2008. Rituxan treatment in May 2009. Treated with Prednisone off and on until 08/23/17 - 12.5mg Promacta as of 10/22/17

6 years 9 months ago #62489 by CindyAnn

Replied by CindyAnn on topic Website and Discussion Group Updated

Jeff,
I have gone in and tried to update my preferences and I get this message
"Error
You are not authorized to view this page!
You need to log in."
Is there something I am doing wrong?

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Jeff
Topic Author
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I am the PDSA web guy, and also help with PDSA's social media accounts, like Facebook, Twitter, Instagram, etc.

6 years 9 months ago #62492 by Jeff

Replied by Jeff on topic Website and Discussion Group Updated

Have you logged-in near the top-right of the discussion group page and see your avatar icon there? Then clicked the PREFERENCES button under the drop-down menu next to your avatar? Is that how you received that error message?

Jeff Cooper, PDSA website guy

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mrsb04
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ITP since 2014. Retired nurse. My belief is empower patients to be involved as much as possible in their care. Read, read, read & ALWAYS question medics about the evidence base they use.

6 years 9 months ago #62499 by mrsb04

Replied by mrsb04 on topic Website and Discussion Group Updated

Thanks Jeff
Am just testing it now and my preview pane is back

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CindyAnn
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Diagnosed Jan 10, 2008. Rituxan treatment in May 2009. Treated with Prednisone off and on until 08/23/17 - 12.5mg Promacta as of 10/22/17

6 years 9 months ago #62505 by CindyAnn

Replied by CindyAnn on topic Website and Discussion Group Updated

Jeff,
Yes, I logged-in near the top-right of the discussion group page and see your avatar icon there? Then clicked the PREFERENCES button under the drop-down menu next to your avatar? Is that how you received that error message?
"Error
You are not authorized to view this page!
You need to log in."
I did it again today and still get the same message

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Sandi
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Sandi Forum Moderator Diagnosed in 1998, currently in remission. Diagnosed with Lupus in 2006. Last Count - 344k - 6-9-18

6 years 9 months ago #62506 by Sandi

Replied by Sandi on topic Website and Discussion Group Updated

I get that error message every time I try to view someone's profile.

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Jeff
Topic Author
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I am the PDSA web guy, and also help with PDSA's social media accounts, like Facebook, Twitter, Instagram, etc.

6 years 9 months ago #62507 by Jeff

Replied by Jeff on topic Website and Discussion Group Updated

I applied a fix. Please let me know if it is working for you now. I tested it and it is working for me - so hopefully it is the same for you.

Thanks, Jeff

Jeff Cooper, PDSA website guy

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CindyAnn
Offline
Diagnosed Jan 10, 2008. Rituxan treatment in May 2009. Treated with Prednisone off and on until 08/23/17 - 12.5mg Promacta as of 10/22/17

6 years 9 months ago #62508 by CindyAnn

Replied by CindyAnn on topic Website and Discussion Group Updated

Jeff,
"Error
You are not authorized to view this page!
You need to log in."

I did it again this time I logged out and back in twice and still same error message

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Jeff
Topic Author
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I am the PDSA web guy, and also help with PDSA's social media accounts, like Facebook, Twitter, Instagram, etc.

6 years 9 months ago #62510 by Jeff

Replied by Jeff on topic Website and Discussion Group Updated

I'm sorry for the inconvenience. This is a real bummer. I can duplicate the problem now. I will continue to look into this and report back as soon as possible.

Thank you.

Jeff Cooper, PDSA website guy

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Jeff
Topic Author
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I am the PDSA web guy, and also help with PDSA's social media accounts, like Facebook, Twitter, Instagram, etc.

6 years 9 months ago #62511 by Jeff

Replied by Jeff on topic Website and Discussion Group Updated

OK... so I was able to fix the problem (for me) by clearing the browsing data/history in my Internet browser. I was ALSO able to get it to work in another Internet browser, which is consistent with this approach and means that there is probably something saved in your Internet browser that is not allowing the updated version of the website to load. Please give that a try and let me know if that fixes the issue for you. Thank you.

Jeff Cooper, PDSA website guy

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CindyAnn
Offline
Diagnosed Jan 10, 2008. Rituxan treatment in May 2009. Treated with Prednisone off and on until 08/23/17 - 12.5mg Promacta as of 10/22/17

6 years 9 months ago #62523 by CindyAnn

Replied by CindyAnn on topic Website and Discussion Group Updated

Cleared browser 3 times and finally it worked

Thank YOU Jeff

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Hal9000
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Give me all your platelets and nobody gets hurt

6 years 9 months ago #62591 by Hal9000

Replied by Hal9000 on topic Website and Discussion Group Updated

Mr. Jeff
There appears to have been a change so that one can edit one's post for only a certain amount time after the post. If so, what is that time?

ITP Types and Treatments by HAL

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mrsb04
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ITP since 2014. Retired nurse. My belief is empower patients to be involved as much as possible in their care. Read, read, read & ALWAYS question medics about the evidence base they use.

6 years 9 months ago - 6 years 9 months ago #62593 by mrsb04

Replied by mrsb04 on topic Website and Discussion Group Updated

Same here Hal. I just went to a post I made 14 hours ago and the edit option is not there.

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Jeff
Topic Author
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I am the PDSA web guy, and also help with PDSA's social media accounts, like Facebook, Twitter, Instagram, etc.

6 years 9 months ago - 6 years 9 months ago #62603 by Jeff

Replied by Jeff on topic Website and Discussion Group Updated

In the settings for the discussion group, the editing privilege is set to YES and for an UNLIMITED time.

Just so I am clear, when you click on the ACTION button under your post, there is no EDIT option on "older" posts? EDIT shows up for me, but that does not mean anything.

Thanks for helping me troubleshoot. -Jeff

Jeff Cooper, PDSA website guy

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mrsb04
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ITP since 2014. Retired nurse. My belief is empower patients to be involved as much as possible in their care. Read, read, read & ALWAYS question medics about the evidence base they use.

6 years 9 months ago #62608 by mrsb04

Replied by mrsb04 on topic Website and Discussion Group Updated

That is it exactly Jeff no Edit option at all.

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