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Website and Discussion Group Updated

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Website and Discussion Group Updated 6 years 8 months ago #57866

  • midwest6708
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  • ~ Janet ~ Diagnosed Sept. 2008
  • Posts: 404
  • Karma: 2
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Jeff, I can see you're working hard at the update, and hate to bother you with this. I realize my problem may be mine alone. Since the update, I can't remain logged in even though the box to do so is checked. Can you suggest something to fix that?

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Website and Discussion Group Updated 6 years 8 months ago #57867

  • Jeff
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  • I am the PDSA web guy, and also help with PDSA's social media accounts, like Facebook, Twitter, Instagram, etc.
  • Posts: 94
  • Karma: 1
  • Thank you received: 28
Midwest6708,

Here is one POSSIBLE thing that could be causing the problem. You may be logged in at pdsa.org, but some of your "bookmarks" or "favorites" or website history may be leading you to www.pdsa.org (with the "www"). ???

Both addresses work just fine, but they are treated differently concerning the log-in. I will look into how to remedy that on that end. In the meantime, please test out this theory on your end and let me know if that seems to be the issue.

Thanks.
Jeff Cooper, PDSA website guy

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Website and Discussion Group Updated 6 years 8 months ago #57868

  • midwest6708
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  • ~ Janet ~ Diagnosed Sept. 2008
  • Posts: 404
  • Karma: 2
  • Thank you received: 92
This might confuse you... I hope I can explain it.

I went to pdsa.org and signed out. Then I went to the bookmark I have for the discussion group, logged out, and closed the browser. When I reopened the browser and clicked the bookmark again, I found I was still logged in and now find I can't log out.

I searched for PDSA groups through google, clicked on that link and discovered it's a secure site - https: with a lock symbol. I was not signed in.
I opened a second tab, clicked on my bookmark, found it is not a secure page, and I was already signed in (even though I had signed out).
If I delete the old bookmark and create a new one from the secure page, might that solve the issue?
The following user(s) said Thank You: Jeff

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Website and Discussion Group Updated 6 years 8 months ago #57869

  • Jeff
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  • I am the PDSA web guy, and also help with PDSA's social media accounts, like Facebook, Twitter, Instagram, etc.
  • Posts: 94
  • Karma: 1
  • Thank you received: 28
Midwest6708,

After researching the issue I made a couple of configuration changes. Please try this...

1. Go to pdsa.org
2. Log out if you are logged in. If you cannot log out, then erase the active logins in your Internet browser's history. If you need help with that, let me know what browser you are using and I will send instructions.
3. Once logged-out, click the Log In/Out link at the very top of the page. A window will appear - log-in and make sure the "Remember Me" checkbox is checked.
4. See if that saves your log-in. It should now keep you on the non-secure version of the website.
5. If you have bookmarks to the secure (https) version of the website, disregard those for now. Maybe you should not delete those yet, but just don't use them while we figure this out.

Thanks.
Jeff Cooper, PDSA website guy
The following user(s) said Thank You: midwest6708

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Website and Discussion Group Updated 6 years 8 months ago #57874

  • midwest6708
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  • ~ Janet ~ Diagnosed Sept. 2008
  • Posts: 404
  • Karma: 2
  • Thank you received: 92
Well, I'm not sure what made the difference, but something did!
Problem seems fixed. Thanks.
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Website and Discussion Group Updated 6 years 8 months ago #57880

  • Hal9000
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  • Give me all your platelets and nobody gets hurt
  • Posts: 1699
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Jeff,
In my posting history (page 4) there is a thread called 'Celiac, gluten and ITP'. But the link to the thread is 'pdsa.org/' - which is obviously wrong. After searching in other histories/places it looks like that thread has been miss indexed some how.

Oh, one other thing. This may be a browser issue. I am using Chrome (Comodo Dragon). In the post editor ('markItUpEditor'), and when I click on the emoticon happy-face, the popup overlay window ('modal-footer') is about a quarter off screen. The window starts way off screen to the left. The first 8 emoticons to select from are off screen.
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Website and Discussion Group Updated 6 years 8 months ago #57885

  • Jeff
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  • I am the PDSA web guy, and also help with PDSA's social media accounts, like Facebook, Twitter, Instagram, etc.
  • Posts: 94
  • Karma: 1
  • Thank you received: 28
Hal9000,

Thanks for reporting that. I fixed it! The topic was missing from the database, so I imported it back in from a previous database backup. Here is the direct link to the topic in the "Newly Daignosed...: category: pdsa.org/discussion-group/5-newly-diagnosed-a-frequently-asked-questions/29502-celiac-gluten-and-itp.html. The link to this topic is now working in the "Forum Posts" tab in your profile too.

Thanks.
Jeff Cooper, PDSA website guy
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Website and Discussion Group Updated 6 years 8 months ago #57890

  • Jeff
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  • I am the PDSA web guy, and also help with PDSA's social media accounts, like Facebook, Twitter, Instagram, etc.
  • Posts: 94
  • Karma: 1
  • Thank you received: 28
Midwest6708-

FYI... I reverted back to the secure log-in module for the website. That means when you log-in with your username and password from the home page or discussion group, it will redirect you to the secure version of the website. This is the best practice to use for security purposes. I hope this does not recreate a problem for you.

Let me know if you cannot stay logged-in after you log-in at this link: pdsa.org.

Thank you.
Jeff Cooper, PDSA website guy

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Website and Discussion Group Updated 6 years 6 months ago #58312

  • Rob16
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  • Posts: 1125
  • Karma: 2
  • Thank you received: 275
Jeff,

I have noticed that, when I am writing a post, the formatting bar has fewer options. Two that I am aware of are bullet points and subscript/superscript. There may also have been indentation of paragraph. Can anyone remember any more that I missed?

Can we get any of these back? If not, is there a list of control codes we can use?

Many thanks!

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Website and Discussion Group Updated 6 years 6 months ago #58316

  • Jeff
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  • I am the PDSA web guy, and also help with PDSA's social media accounts, like Facebook, Twitter, Instagram, etc.
  • Posts: 94
  • Karma: 1
  • Thank you received: 28
Rob 16 -

I added those back to the list of icons.

- Jeff
Jeff Cooper, PDSA website guy

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Website and Discussion Group Updated 6 years 6 months ago #58458

  • Rob16
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  • Posts: 1125
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Jeff, I am unable to upload an image file from my pc into a message. I get the error message "upload failed". There is not a file size issue, and I have tried both png and jpg formats.

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Website and Discussion Group Updated 6 years 6 months ago #58460

  • Sandi
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  • Sandi Forum Moderator Diagnosed in 1998, currently in remission. Diagnosed with Lupus in 2006. Last Count - 344k - 6-9-18
  • Posts: 12436
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I haven't been able to upload either.

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Website and Discussion Group Updated 6 years 6 months ago #58464

  • mrsb04
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  • ITP since 2014. Retired nurse. My belief is empower patients to be involved as much as possible in their care. Read, read, read & ALWAYS question medics about the evidence base they use.
  • Posts: 2150
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  • Thank you received: 620
I tried to upload a small pdf file recently and that too failed

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Website and Discussion Group Updated 6 years 6 months ago #58515

  • Jeff
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  • I am the PDSA web guy, and also help with PDSA's social media accounts, like Facebook, Twitter, Instagram, etc.
  • Posts: 94
  • Karma: 1
  • Thank you received: 28
I will work on a fix for this problem. Thank you.
Jeff Cooper, PDSA website guy

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Website and Discussion Group Updated 5 years 7 months ago #62484

  • mrsb04
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  • ITP since 2014. Retired nurse. My belief is empower patients to be involved as much as possible in their care. Read, read, read & ALWAYS question medics about the evidence base they use.
  • Posts: 2150
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  • Thank you received: 620
Jeff
Please can you offer any help?
I have recently tried to preview my posts before submitting and all I'm getting is a blank screen.
Many thanks Anne

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Website and Discussion Group Updated 5 years 7 months ago #62488

  • Jeff
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  • I am the PDSA web guy, and also help with PDSA's social media accounts, like Facebook, Twitter, Instagram, etc.
  • Posts: 94
  • Karma: 1
  • Thank you received: 28
Hello Anne,

Thank you for posting the issue. I have changed some settings and tested it. I believe it is working now. Please let me know if you are still encountering problems.

Thank you, Jeff Cooper
Jeff Cooper, PDSA website guy

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Website and Discussion Group Updated 5 years 7 months ago #62489

  • CindyAnn
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  • Diagnosed Jan 10, 2008. Rituxan treatment in May 2009. Treated with Prednisone off and on until 08/23/17 - 12.5mg Promacta as of 10/22/17
  • Posts: 227
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Jeff,
I have gone in and tried to update my preferences and I get this message
"Error
You are not authorized to view this page!
You need to log in."
Is there something I am doing wrong?

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Website and Discussion Group Updated 5 years 7 months ago #62492

  • Jeff
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  • I am the PDSA web guy, and also help with PDSA's social media accounts, like Facebook, Twitter, Instagram, etc.
  • Posts: 94
  • Karma: 1
  • Thank you received: 28
Have you logged-in near the top-right of the discussion group page and see your avatar icon there? Then clicked the PREFERENCES button under the drop-down menu next to your avatar? Is that how you received that error message?
Jeff Cooper, PDSA website guy

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Website and Discussion Group Updated 5 years 7 months ago #62499

  • mrsb04
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  • ITP since 2014. Retired nurse. My belief is empower patients to be involved as much as possible in their care. Read, read, read & ALWAYS question medics about the evidence base they use.
  • Posts: 2150
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  • Thank you received: 620
Thanks Jeff
Am just testing it now and my preview pane is back

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Website and Discussion Group Updated 5 years 7 months ago #62505

  • CindyAnn
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  • Diagnosed Jan 10, 2008. Rituxan treatment in May 2009. Treated with Prednisone off and on until 08/23/17 - 12.5mg Promacta as of 10/22/17
  • Posts: 227
  • Thank you received: 39
Jeff,
Yes, I logged-in near the top-right of the discussion group page and see your avatar icon there? Then clicked the PREFERENCES button under the drop-down menu next to your avatar? Is that how you received that error message?
"Error
You are not authorized to view this page!
You need to log in."
I did it again today and still get the same message :(

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Website and Discussion Group Updated 5 years 7 months ago #62506

  • Sandi
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  • Sandi Forum Moderator Diagnosed in 1998, currently in remission. Diagnosed with Lupus in 2006. Last Count - 344k - 6-9-18
  • Posts: 12436
  • Karma: 11
  • Thank you received: 2375
I get that error message every time I try to view someone's profile.

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Website and Discussion Group Updated 5 years 7 months ago #62507

  • Jeff
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  • I am the PDSA web guy, and also help with PDSA's social media accounts, like Facebook, Twitter, Instagram, etc.
  • Posts: 94
  • Karma: 1
  • Thank you received: 28
I applied a fix. Please let me know if it is working for you now. I tested it and it is working for me - so hopefully it is the same for you.

Thanks, Jeff
Jeff Cooper, PDSA website guy

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Website and Discussion Group Updated 5 years 7 months ago #62508

  • CindyAnn
  • Offline
  • Diagnosed Jan 10, 2008. Rituxan treatment in May 2009. Treated with Prednisone off and on until 08/23/17 - 12.5mg Promacta as of 10/22/17
  • Posts: 227
  • Thank you received: 39
Jeff,
"Error
You are not authorized to view this page!
You need to log in."

I did it again this time I logged out and back in twice and still same error message

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Website and Discussion Group Updated 5 years 7 months ago #62510

  • Jeff
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  • I am the PDSA web guy, and also help with PDSA's social media accounts, like Facebook, Twitter, Instagram, etc.
  • Posts: 94
  • Karma: 1
  • Thank you received: 28
I'm sorry for the inconvenience. This is a real bummer. I can duplicate the problem now. I will continue to look into this and report back as soon as possible.

Thank you.
Jeff Cooper, PDSA website guy

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Website and Discussion Group Updated 5 years 7 months ago #62511

  • Jeff
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  • I am the PDSA web guy, and also help with PDSA's social media accounts, like Facebook, Twitter, Instagram, etc.
  • Posts: 94
  • Karma: 1
  • Thank you received: 28
OK... so I was able to fix the problem (for me) by clearing the browsing data/history in my Internet browser. I was ALSO able to get it to work in another Internet browser, which is consistent with this approach and means that there is probably something saved in your Internet browser that is not allowing the updated version of the website to load. Please give that a try and let me know if that fixes the issue for you. Thank you.
Jeff Cooper, PDSA website guy

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Website and Discussion Group Updated 5 years 7 months ago #62523

  • CindyAnn
  • Offline
  • Diagnosed Jan 10, 2008. Rituxan treatment in May 2009. Treated with Prednisone off and on until 08/23/17 - 12.5mg Promacta as of 10/22/17
  • Posts: 227
  • Thank you received: 39
Cleared browser 3 times and finally it worked :) Thank YOU Jeff

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Website and Discussion Group Updated 5 years 7 months ago #62591

  • Hal9000
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  • Give me all your platelets and nobody gets hurt
  • Posts: 1699
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Mr. Jeff
There appears to have been a change so that one can edit one's post for only a certain amount time after the post. If so, what is that time?

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Website and Discussion Group Updated 5 years 7 months ago #62593

  • mrsb04
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  • ITP since 2014. Retired nurse. My belief is empower patients to be involved as much as possible in their care. Read, read, read & ALWAYS question medics about the evidence base they use.
  • Posts: 2150
  • Karma: 7
  • Thank you received: 620
Same here Hal. I just went to a post I made 14 hours ago and the edit option is not there.

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Website and Discussion Group Updated 5 years 7 months ago #62603

  • Jeff
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  • I am the PDSA web guy, and also help with PDSA's social media accounts, like Facebook, Twitter, Instagram, etc.
  • Posts: 94
  • Karma: 1
  • Thank you received: 28
In the settings for the discussion group, the editing privilege is set to YES and for an UNLIMITED time.

Just so I am clear, when you click on the ACTION button under your post, there is no EDIT option on "older" posts? EDIT shows up for me, but that does not mean anything.

Thanks for helping me troubleshoot. -Jeff
Jeff Cooper, PDSA website guy

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Website and Discussion Group Updated 5 years 7 months ago #62608

  • mrsb04
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  • ITP since 2014. Retired nurse. My belief is empower patients to be involved as much as possible in their care. Read, read, read & ALWAYS question medics about the evidence base they use.
  • Posts: 2150
  • Karma: 7
  • Thank you received: 620
That is it exactly Jeff no Edit option at all.

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